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Jamila Riley Milwaukee

Customer Care

We care deeply about our customers

WE CARE DEEPLY ABOUT OUR CUSTOMERS

 I take pride in my work and I want to ensure that my clients are happy. I put in a lot of time, effort and energy Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi. 

- it's a lot of work

- website stock and store are different

RETURNS

Returns must be done within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Additional non-returnable items:
Gift cards
Downloadable products

 

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged/stained or missing parts for reasons not due to our error can NOT be returned.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at iamjrileyllc@gmail.com.

Only regular priced items may be refunded, unfortunately clearance items cannot be returned or refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at iamjrileyllc@gmail.com to arrange your exchange.

GIFTS

If the item was a gift when purchased and shipped directly to you, you’ll receive an eGift card credit for the value of your return.

If the item was a gift and given to you, the gift giver would need to provide you with a receipt or proof of purchase.

SHIPPING

To return your product, you should mail your product to: 

J. Riley/Sherman Phoenix 

3536 W. Fond du Lac Avenue Suite 107

Milwaukee, WI 53216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHAT IS

The Cliqué

"The Clique” is a tight-knit (see what we did there? Crochet….knitwear….nevermind…I digress) community of people who share a passion for unique, one-of-a-kind fashions created by Jamila Riley.  Members of The Clique vary in age, race, and socio-economic background but the one thing they have in common is that they like to stand out!! And although it is mainly comprised of women, there are some men who claim The Clique as their own, too. This is the one clique where EVERYONE is welcomed!  Once you purchase a hand-crafted piece from J. Riley, you are IMMEDIATELY embraced in The Clique, and a life-long bond with like-minded individuals will be established.  Developed both via social media/online platforms and in person, the sisterhood and camaraderie of The Clique is unmatched!! Please know that if another member spots you out and about….you will be greeted with a “I see you with your J. Rileys, sis” or an “OK, Clique” on sight!!  Basically, you and all of your family and friends wanna be down with The Clique!!!

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CONTACT US

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